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Self-service options available for RRB customers

(Source: Railroad Retirement Board press release, February 10, 2020)

CHICAGO — Spend less time on hold and get what you need when you need it! There are self-serve options, available 24/7, for requesting information and conducting business with the Railroad Retirement Board (RRB). Customers can request the following documents and get the following information online by visiting myRRB or by using the automated menus on the toll-free number (877-772-5772):

• Letters verifying income and monthly benefits rates
• Service and compensation statement
• Replacement Medicare card
• Duplicate tax statement (1099, 1099R)
• General benefit information
• RRB field office addresses

In addition, railroad employees who have established myRRB accounts can login and:

• Apply for and claim unemployment benefits
• Claim sickness benefits
• Check the status of their unemployment or sickness benefit claims
• View their railroad service and compensation history
• Get an estimate of retirement benefits

Save yourself time by listening to the introductory message on the phone and visiting our home page! We update these messages to inform on special issues currently affecting railroad employees and/or beneficiaries. Today, the introductory phone message tells you:

• Cost-of-living adjustments for railroad retirement benefits in 2020
• Tax statements will be mailed out by January 31, 2020
• Duplicate tax statements requests won’t be accepted until February 15, 2020

Friday, March 6, 2020

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