Metra seeks riders' feedback after just 30% of trains on time in January storm
(Source: Chicago Sun-Times, February 10, 2014)
CHICAGO -- Metra launched a massive customer service survey Monday as it conceded under legislative grilling that only 30 percent of Metra trains were on time during the extreme cold that gripped the Chicago area Jan. 6-7.
Full story: Chicago Sun-Times
Tuesday, February 11, 2014
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